All In: Why Korean Air Turned The First Main Provider To Utterly Swap To AWS Cloud – Easy Flying

In September 2021, Korean Air proudly introduced that it grew to become the primary main international operator to take a complete leap to Amazon Net Companies (AWS). The transfer had been within the works for 3 years, however the flag provider of South Korea made the cloud migration bounce to provide itself an edge within the new local weather. Following the shift, Easy Flying caught up with the airline’s CMO & CIO, Kenneth Chang, about the advantages of the transfer.
AWS gives on-demand cloud computing platforms to main firms all throughout the globe. The model prides itself on providing essentially the most complete and broadly adopted cloud platform. Korean Air highlights that it accomplished the all-in AWS migration to make the most of the cloud capabilities and strengthen innovation with the intention to enhance the general buyer expertise.
Korean Air was the very first conglomerate in Korea to usher in computerized techniques, introducing a punch card system again within the early Seventies. The Hanjin Group-owned airline then grew to become the primary within the nation to outsource its information heart to an expert service, partnering with IBM in 1997.
Nonetheless, the corporate bought used to working with one particular know-how for 20 years following the IBM alliance. In actuality, non-public information facilities have many points, together with challenges with safety, latency, expansions, and stability.
The introduction of smartphones modified the way in which clients behave and eat content material. In the end, the revolution quickly made present information know-how outdated. Chang joined Korean Air 5 years in the past, and because the innovator liaised with different firm members on sure initiatives, he and his workforce decided it was time for a change.
“After I joined the corporate, I used to be fortunately sufficient that our CEO had a imaginative and prescient of being very customer-centric, with the next purpose of being essentially the most beloved airline on this planet. So, after I appeared on the infrastructure, we simply didn’t have the mechanism to rapidly roll out any type of new companies and even attempt to perceive buyer behaviors as a result of the monolithic architectures have been simply too outdated. They’re good for sustaining the appliance, however nothing past that,” Chang instructed Easy Flying.
“So, in 2017, our CEO, who may be very IT savvy, gave us that imaginative and prescient. We then had lots of conversations and determined it was time we have to begin shifting out of our outdated consolation zone and transfer into the latest know-how doable. Earlier than that, there was a minor journey of our passenger PSS ticketing system, which went to Amadeus’ cloud. Our cargo went to an organization known as IBS, with their cloud system. So, we did perceive how the cloud introduced in advantages. Due to this fact, we made the choice to take all the pieces, decommission our information heart, and transfer all of it into AWS.”
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Chang explains that with the corporate turning into extra customer-centric, it wants to grasp how clients behave. In observe, the agency needs to know passenger shopping for patterns higher. Components akin to why they selected Korean Air over different airways, their specific journey necessities, and lodging necessities have to be checked out.
Altogether, there are quite a few units of information on the market, and Korean Air doesn’t simply wish to take a look at value facets. As an example, if a passenger flies enterprise thrice a yr, they could be in search of consolation over value. Korean Air seeks to grasp what particular companies the client prefers on enterprise in comparison with touring on a leisure ticket. The outdated infrastructure was not in a position to rapidly go this info to decision-makers to research.
AWS’ cloud has three methods. Software program as a service, platform as a service, and infrastructure as a service. Notably, Korean Air leverages all three for the workforce to make better-informed choices. The airline is then in a position to swiftly talk with passengers and supply raised ranges of service.
“Shifting ahead, we’re making an attempt to create extra companies and ancillaries for our clients, and simply understanding what would give them extra consolation to ensure they’re going to be taken care of once they fly with us. Lots of people say, ‘how does that work by altering our infrastructure?’ It’s not simply altering infrastructure if you migrate to AWS or every other cloud service. You actually should rebuild your utility,” Chang added.
“We simply didn’t do a elevate and shift. We really went and replatformed, rebuilt, and redeveloped. So, clients will be capable to see the advantages of that. Importantly, our new .com and cellular app have been launched a yr in the past. They’re extra user-friendly now. With info coming from there, we will construct sufficient information for us to truly present a really customized stage of service to our loyal clients.”
The provider is undoubtedly making certain that it’s making essentially the most out of recent know-how. Whereas we’ve reported on a number of front-facing overhauls during the last yr amid new journey situations, akin to touchless check-in and biometric boarding, there are important updates occurring within the background.
With the airline trade going by way of main transitions in each division, maximizing cloud alternatives will go a good distance for Korean Air and its passengers. We will count on cloud know-how to additional its presence throughout the aviation spectrum this decade.
What are your ideas about Korean Air’s dedication to Amazon Net Companies? What do you make of the airline’s important transformation on this division? Tell us what you consider the provider’s total initiative within the remark part.
Deputy Editor – Sumit involves Easy Flying with greater than eight years’ expertise as an expert journalist. Having written for The Impartial, Night Customary, and others, his position right here permits him to discover his enthusiasm for aviation and journey. Having constructed robust relationships with Qatar Airways, United Airways, Aeroflot, and extra, Sumit excels in each aviation historical past and market evaluation. Based mostly in London, UK.